Mellow's Believes that every person should have access to sexual knowledge, with the aim of improving the pleasure of our sexual life

The consultation helps you to match the right product as well as general information that improve your juyful of sexual life.

We see sexuality as one of the most important elements for quality of life, and therefore appoint this consultation for everyone

Yes, Mellow takes your privacy very seriously.
Mellow is committed to protecting your privacy and ensuring that your order is delivered discreetly.

If you have any questions or concerns, please do not hesitate to contact Mellow's customer service team.

No, there isn't a minimum order value.

We offer free shipping within Portugal mainland for all purchases over €65.00.

We offer free shipping to all other EU countries that are available for shipping for all purchases over €250.00.

Different shipping costs can be selected and will be updated automatically when placing an order.

Here are some additional details about our shipping options:

Free shipping: Available for all purchases over €65.00 within Portugal.
Available for all purchases over €255.00 for EU countries
that are available for shipping .

Additional shipping options: Additional shipping options may be available, depending on your location and the size of your order.

Shipping costs will be updated automatically when placing an order.

You will be able to see the final shipping costs before confirming your order.

If you have any further questions about shipping costs, please contact our customer service team.

Mellow partners with a shipping company to deliver our products. Our delivery areas vary, but we are always working to expand them.

We currently ship to all of Portugal and the islands, as well as many parts of Europe.

If you are not sure if we ship to your location, please contact us and we will be happy to check for you.

Please note that for all deliveries outside the EU additional customs duties and fees may have to be paid. These vary corresponding to the value of goods and expenses of the local parcel service. Please contact the customs office and the parcel service in the destination country to get more information about the amount of additional charges.

Thank you for your understanding.

Get your treat asap! Here's how long your Mellow order will take

Lisbon & nearby areas: Treat yourself to lightning-fast delivery! Get your order in just *2 hours** with our express service (availability confirmed during checkout).

Other locations: Most areas receive their Mellow goodies within 1-5 days. We strive for speedy delivery, but wait times can vary based on your address and order timing.

Need it sooner?
Contact us! We'll do our best to expedite your order.

Remember: Delivery options and times are subject to change. Always check available options at checkout for the most accurate estimate.

We offer a 30-day return policy.

You can return any unused and undamaged product within 30 days of purchase.

For a full refund, the product must be returned in its original packaging with all tags and accessories.

Due to the importance of product hygiene, we cannot accept returns of products that have been opened.

* If you opened the package and are not satisfied, please contact us through this link: customer support

To return a product, please contact our customer service team.

A customer service representative will provide you with return instructions and help you start the process.

If you receive a damaged product, please contact our customer service team within 7 days of receiving your order.

A customer service representative will issue you a full refund or send you a new product, depending on your preference.

Please note:

• Returned products must be in their original packaging with all tags and accessories.
• Shipping charges are non-refundable.
• We recommend that you return your package with tracking to ensure it arrives safely.
• Our return policy may change from time to time. Please see our website for the most up-to-date return policy before making a return.

You can easily clean all your sex toys by using warm water and a mild soap.

For a very thorough cleaning we’re recommending our CLEANER, a hygiene spray which is cleaning your erotic toys gently yet thoroughly.  

WARNING: Please make sure to never use your toy together with a silicone-based lubricant, because the silicone-based gel is very difficult to remove from the toy without leaving any residue.

Clean your toy before and after every use. For best hygiene, give your toy a wash before the first time you use it.

Your data is always confidential and safe with us. We only use your personal information for processing your purchases. A registration in our shop is not necessary for placing an order. You can also order through a guest log-in. Setting up a user account has its advantages of course, for example being able to follow your order history or place successive orders easier. Those who subscribe to the newsletter will also be informed about special offers and campaigns. You can find more detailed information about how your personal data is processed here.